Avaya Telephony Engineer

Profile

Description

Do you thrive on working on the cutting edge? Excited about working with innovators in the early stages of ideas, products, or platforms? Do you want to be part of a team in transforming an industry? Crave new challenges and solving complex customer challenges using the latest in contact center technologies? As a Telecom Engineer at Humana, you will use the latest technologies to create amazing, customer-focused experiences. Come help us re-imagine our contact center solutions to provide world-class, best of breed solutions!

Responsibilities

The Telecom Engineer supports an enterprise contact center environment made up of best in class telephony applications. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position may coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions. This position troubleshoots more complex problems that have escalated within the telecommunications function. This position may lead initiatives consisting of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system.

The Telecom Engineer's primary function is to support Humana's Avaya Solutions. However, there will be opportunities to be involved with projects and support involving several other telephony platforms and solutions.

Required Qualifications

Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree

3 years of Avaya centric telephony experience within an enterprise contact center environment

Preferred Qualifications

5 years supporting and of the following Avaya technologies: CM, AES, CMS & AAEP

Knowledge and understanding of Telephony Transport solutions and technologies

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com